About

It takes dedication, quick thinking, attention to detail, and a love for what we do to provide our top-level business servicing.

Our call center is locally owned and operated right in New York, and we are never more than a phone call away from helping you and your clientele.

Our Leadership Experience

Our founder, Roxanne Baker, has built her career through her determination to help companies grow. With a degree in management from Houghton College, and over 20 years of experience in strategic planning and implementation, she can design processes to meet your specific needs.

She has grown companies from small start-ups to businesses with hundreds of employees, creating top-performing agencies through her natural leadership skills and unstoppable work ethic.

Nevertheless, even after impressive growth, Roxanne has maintained her hands-on approach and is always available for a one-on-one call with her clients.

She is knowledgeable in client relations, human resources, compliance, ethics, call centers, mail processing, and much more.

As an ACA International certified Chief Collection Compliance Officer, she has earned a Silver Stevie Award for “Female Executive of the Year,” and was recognized as one of the “25 Most Influential Women in Collections.”

Rest assured, your experience with Roxanne and Secured Assist will be exactly what you have been looking for. Whether you are already a large business or still growing, we look forward to working with you!